Post by account_disabled on Feb 27, 2024 23:00:56 GMT -5
Negative comments If you work well and have a Facebook page, everyone knows it. If you work badly , and you have a Facebook page, everyone knows it. To be picky, even if you work well, you're in the nose of someone who wants to throw mud at your brand, or if someone gets up with a bad foot and leaves an unpleasant comment on one of your services, everyone knows it. But a couple of considerations need to be made: a criticism is not unmanageable and it is not a defeat. Indeed, it can turn into an opportunity : making our interlocutor understand that we listen to his opinion, offering him our point of view, can only underline our correctness and our attention to the customer , strengthening loyalty. an unmotivated accusation can be rejected, demonstrating and cordially explaining that things are not as our user believes. behind a negative comment addressed to us, there may be causes that have little to do with our business.
Let me explain: as already said in the article that analyzed the types of Paraguay Phone Number commentators on Facebook, hordes of people will arrive on your page who have found in the social network a privileged place on which to channel anger, dissatisfaction, frustrations . And here the empathy and sensitivity of the community manager comes into play: in some cases, all it takes to tone things down is a little kindness because you have to know how to take people in the right direction, even on a social network. However, good comment management is another chapter, which we will delve into in future articles. For now it is enough to know that in principle, if you have no skeletons in your closets, there is no comment that cannot be moderated, and that even if this were to happen, a single opinion is not able to counteract the positive sentiment of a host of clients.
Improvise and go online with a failing Facebook Strategy Strategy Being there is not enough, on the contrary: being there badly can do more damage than anything else (remember when we talked to you in detail about all those contents and behaviors that make a Facebook Strategy a failure ?). Opening a company Facebook page means investing time, putting your face into it and sometimes (to get relevant results) a bit of money. Starting without a strategy, and some skills, is undeniably a risk: creativity and communication skills are a good asset, but alone they are not enough to obtain a return in terms of loyalty and profit. Relying on professionals, getting informed and taking a Facebook Marketing course before setting off will certainly help you limit the risks of a game that, in our opinion, is worth playing.
Let me explain: as already said in the article that analyzed the types of Paraguay Phone Number commentators on Facebook, hordes of people will arrive on your page who have found in the social network a privileged place on which to channel anger, dissatisfaction, frustrations . And here the empathy and sensitivity of the community manager comes into play: in some cases, all it takes to tone things down is a little kindness because you have to know how to take people in the right direction, even on a social network. However, good comment management is another chapter, which we will delve into in future articles. For now it is enough to know that in principle, if you have no skeletons in your closets, there is no comment that cannot be moderated, and that even if this were to happen, a single opinion is not able to counteract the positive sentiment of a host of clients.
Improvise and go online with a failing Facebook Strategy Strategy Being there is not enough, on the contrary: being there badly can do more damage than anything else (remember when we talked to you in detail about all those contents and behaviors that make a Facebook Strategy a failure ?). Opening a company Facebook page means investing time, putting your face into it and sometimes (to get relevant results) a bit of money. Starting without a strategy, and some skills, is undeniably a risk: creativity and communication skills are a good asset, but alone they are not enough to obtain a return in terms of loyalty and profit. Relying on professionals, getting informed and taking a Facebook Marketing course before setting off will certainly help you limit the risks of a game that, in our opinion, is worth playing.